Adherence to and ownership of External Standards, Guidance and Regulations is an evolutionary process.
Compliance to the Letter is the beginning, Compliance to the Intent is the path and Exceeding Customer Expectations is the Constant State Goal.
Activities need to provide added value, be accomplished for the right reasons, be culturally embraced by the organization and conducted in a "We" atmosphere not a "Me" atmosphere.
Cost of Quality (CoQ) techniques applied to Processes and Procedures provide the starting point for effecting positive change and quality improvement. To realize continued improvement in Customer Satisfaction, an organization needs to pro-actively support customer centric efforts across cross-functional lines.
SEAS, Inc. has continually enabled organizations to exceed customer expectations through instilling and fostering cross-functional ownership, accountability and "Common Sense".